DALLAS — Six months after the debacle over safety inspections at Southwest Airlines, after which I concluded that the FAA had scapegoated Southwest with a massive penalty after it became clear that Congress would be scrutinizing FAA inspection practices and personnel. Southwest executives I spoke to emphasized that Southwest is in full compliance with FAA regs, and they reiterated Southwest’s long-term safety record. They also said that the incident has had no negative effect on long-term customer support or opinion — in fact, they told me, people were impressed with “how transparent we were” in dealing with the situation.
But given that Southwest had not yet paid the FAA’s record fine — reports indicate that the airline is negotiating it — I thought I’d see if the airline has any thoughts about improvements in the FAA’s structure or operations. It turns out they don’t. One executive I talked to referred to the independent review team that gave the FAA high marks last month. He also cited the superiority of the U.S. aviation system’s safety record, confirmed in August by the International Civil Aviation Organization. Given these assessments and results, he said, the FAA is doing things right.
